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Guardian Training Services is committed to delivering the highest quality training and assessment services at competitive pricing. We have adopted the following policies so that we can maintain competitive pricing for all students.

Fees must be paid prior to the commencement of your training program (if the fees are greater than $1000 we work with you to develop a payment plan).

A non-refundable administration fee will apply to all courses (except apprentices or trainees under the User choice training program).

Fees for trainees training under a user choice or other strategic purchasing program contract are payable as per the Organisation/Student & RTO training payment plan completed by relevant parties on traineeship induction/enrolment.

Student Concession

For some courses, if you hold a health care or pension card issued under Commonwealth law or you are an Aboriginal or Torres Strait Islander you may be eligible for partial exemption of student fees. Guardian Training Services administration office will be able to answer any questions you may have about student concessions.

Language, Literacy and Numeracy Needs

Guardian Training Services recognises that some people in the community may have Language, Literacy and Numeracy (LLN) difficulties. In response to this, enrolling students who indicate that they require support in this area will be provided with information on available LLN courses and referral to counselling services.

Issuance of Certificates, Statements of Results and Statements of Attainment;

A student will not be issued with a certificate, statement of results and/or statement of attainment (whichever is applicable) until full payment for the course/unit undertaken has been received.

Queensland Government Funded Programs

User Choice funded program

Given the benefits that training provides to individuals, learners undertaking certificate III level training are required to contribute to the costs of their training through a student-contribution fee. The amount of your out-of-pocket expense will vary depending on the course you undertake and the training provider you choose. The fee may be paid by you, on your behalf by an employer or another third party but cannot be paid by the training provider.

Fees for Eligible Trainee Learners
  • AU$1.60/Nominal Hour/Unit

 

Certificate 3 Guarantee Program Student-Contribution Fees

Given the benefits that training provides to individuals, learners undertaking certificate III level training and non-concessional learners undertaking lower-level training are required to contribute to the costs of their training through a student-contribution fee. The amount of your out-of-pocket expense will vary depending on the course you undertake and the training provider you choose. The fee may be paid by you, on your behalf by an employer or another third party but cannot be paid by the training provider.

Certificate III in Individual Support

  • Non-Concessional Learner $30 per Unit
  • Concessional Learner $22.50 per Unit

Higher Level Skills Program Student-Contribution Fees

Given the increased benefits that you can gain from higher level training, you are required to contribute to the cost of your training through a learner co-contribution fee, payable to the training provider. The amount of fees varies depending upon the course you undertake and the training provider you choose. The fee may be paid on your behalf by an employer or a third party but cannot be paid by the training provider.

Certificate IV in Disability

  • Non-Concessional Learner $39 per Unit
  • Concessional Learner $30 per Unit

Refunds

The following table outlines reasons why a refund may be requested and the amount of tuition fees that are refunded to the student by Guardian Training Services.

Withdrawal ReasonAmount Refunded
Withdrawal prior to the agreed start dateAdministration Fee of $300.00 will apply the balance refunded
Withdrawal on the agreed start dateNo refund*
Withdrawal after the agreed start dateNo refund*
Course withdrawn by RTOFull refund
RTO is unable to provide the course for which the original offer was madeFull refund

Where an employer or another entity has paid the student fees on their behalf, conditions of refund are contained within the negotiated agreement.

  * Unless the following applies;

If the student is unable to attend due to extended hospitalisation/illness and/or pregnancy/childbirth – a full refund will be given less the administration fee (a medical certificate is to be provided to Guardian).

Should Guardian Training Services cancel a course, participants are entitled to a full refund or to transfer funds to another/future course. In this event, students will be given their preferred option. Refunds of amounts owed to students will be made within 14 working days.

Students enrolled in an apprenticeship or traineeship under a User choice funded program will receive a full refund of tuition fees for training delivery that has not commenced at the time of cancellation. Where an apprentice or trainee withdraws from a unit of competency a proportionate refund will be provided.

This agreement and the availability of the complaints and appeals procedure do not remove the student’s rights to take action under Australia’s consumer protection laws.

Guardian Training Services dispute resolution process does not circumscribe the student’s right to pursue other legal remedies.

The student can refer to Guardian Training Services’ complaints and appeals procedure if they wish to appeal the refund policy.

Tuition fees are not transferable to another person or institution.

There is no refund for unsuccessful RPL applicants.

Refunds will not be issued for a change in student work hours, inconvenience of travel to class or students who leave before finishing a course/unit.

Requests for refunds may be made via phone, email, mail or in person.

Under no circumstances can fees be refunded after a student has been issued with a Certificate, Statement of Results, and/or Statement of Attainment.